Jennifer Houle t/a JH Data Science Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of jhdatascience.com (the “Site”). This Site is owned and operated by Jennifer Houle trading as JH Data Science. This Site is a commercial website through which Jennifer Houle offers bespoke data science services to business clients.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
These Terms and Conditions are intended for business clients only. By engaging our services you confirm that you are acting in the course of a business and not as a consumer.
Intellectual Property
All content published and made available on our Site is the property of Jennifer Houle and the Site’s creators. This includes, but is not limited to, images, text, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
Services displayed on our Site are provided on a bespoke basis and are not available for direct purchase. All engagements begin with an initial consultation, during which we will discuss your requirements in detail. Following this consultation, we will provide you with a written quote outlining the scope, deliverables, timeline, and price of the proposed work.
No contract for services is formed until you have received and accepted a written quote, and a deposit invoice has been issued and paid.
A non-refundable deposit of 50% of the total quoted price is required before any work commences. The remaining balance will be due upon completion of the work, as specified in the quote. All payments must be made in accordance with the payment terms set out in the relevant invoice.
All information, descriptions, or images that we provide about our services on this Site are intended as a general guide only and do not constitute a contractual offer. The specific terms of any engagement, including scope, deliverables, and price, will be confirmed in writing via a formal quote.
We reserve the right to decline to provide a quote or to withdraw a quote before it has been accepted. If we cancel an engagement after the deposit has been paid, and the cancellation is not due to any fault on your part, we will refund the deposit in full. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We do not accept payments directly through this Site. All payments are made via invoice, as described in the Sale of Services section above.
We accept the following payment methods:
- Bank transfer
- Credit card
- Debit card
Payment terms are as specified on each invoice. If a payment is not received by the due date, we reserve the right to suspend work until the outstanding balance is settled.
If a payment remains overdue, we reserve the right to charge interest on the outstanding amount at the statutory rate, currently 8% above the Bank of England base rate. Interest will accrue daily from the due date until the date of actual payment, whether before or after any judgment.
Right to Cancel and Receive Reimbursement
Once a written quote has been accepted and the 50% deposit invoice has been paid, a binding contract is formed between you and us. At this point, you do not have the right to cancel the engagement and receive a reimbursement of the deposit. The deposit is non-refundable in all circumstances, except where we cancel the engagement through no fault of your own, as described in the Sale of Services section above.
If you wish to cancel the engagement after the deposit has been paid but before the final balance has been invoiced, the deposit will be retained in full and no further payment will be due, unless work has already commenced beyond the scope covered by the deposit, in which case additional charges may apply as agreed in writing.
Refunds
Due to the bespoke nature of our services, all payments made are non-refundable once work has commenced. This includes the 50% deposit, which is non-refundable in all circumstances as described in the Right to Cancel and Receive Reimbursement section above.
In the event that you are dissatisfied with the services provided, we encourage you to contact us in the first instance so that we can discuss your concerns and, where reasonable, take steps to address them.
We do not offer refunds on the basis of dissatisfaction alone. Any dispute regarding the quality or scope of services delivered will be handled in accordance with the Disputes section of these Terms and Conditions.
Disputes
Any dispute arising out of or in connection with these Terms and Conditions or any engagement entered into through this Site must be raised in writing within six months of the final deliverables being submitted. Any claim raised after this period will not be considered.
In the event of a dispute raised within this period, both parties agree to attempt to resolve the matter informally in the first instance. You agree to contact us in writing at jen@jhdatascience.com to notify us of the dispute, and we will attempt to respond and resolve the matter within 14 days.
If the dispute cannot be resolved informally within 30 days of the initial written notification, either party may refer the matter to a mediator agreed upon by both parties. The costs of mediation will be shared equally between the parties unless otherwise agreed.
If mediation is unsuccessful or either party does not wish to pursue mediation, either party may pursue the matter through the courts in accordance with the governing law and jurisdiction set out in the Applicable Law section of these Terms and Conditions.
Intellectual Property in Delivered Work
Unless otherwise agreed in writing, all intellectual property rights in any work, code, models, analysis, reports, documentation, or other deliverables produced by us in connection with an engagement remain the property of Jennifer Houle.
Upon receipt of payment in full, we grant you a perpetual, non-exclusive, royalty-free licence to use, modify, and reproduce the deliverables for your own internal business purposes. This licence does not permit you to resell, sublicense, or otherwise commercially exploit the deliverables as a standalone product without our prior written consent.
All data, materials, and information provided by you in connection with an engagement remain your property at all times. We will not use your data for any purpose other than the delivery of the agreed services, and will return or destroy it upon request following completion of the engagement.
We retain the right to use general knowledge, skills, methodologies, and experience gained during an engagement in future work for other clients, provided we do not disclose your confidential information in doing so.
Confidentiality
Both parties agree to keep confidential any information disclosed by the other party in connection with an engagement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This includes, but is not limited to, business data, financial information, technical information, client lists, methodologies, and any other proprietary information.
We agree to:
- Use your confidential information only for the purpose of delivering the agreed services
- Not disclose your confidential information to any third party without your prior written consent, except as set out below in relation to subcontractors
- Take reasonable steps to protect your confidential information from unauthorised access or disclosure
You agree to:
- Use any confidential information we share with you, including our methodologies, pricing, and proprietary processes, only in connection with the engagement for which it was disclosed
- Not disclose our confidential information to any third party without our prior written consent
Where we engage subcontractors to assist in the delivery of services, we will ensure that any subcontractor who requires access to your confidential information is bound by confidentiality obligations no less protective than those set out in this clause. We remain responsible for any breach of confidentiality by a subcontractor engaged by us.
Confidential information does not include information that:
- Is or becomes publicly available through no fault of the receiving party
- Was already known to the receiving party at the time of disclosure
- Is independently developed by the receiving party without reference to the confidential information
- Is required to be disclosed by law or court order, provided the disclosing party is given reasonable prior notice where permitted by law
The obligations of confidentiality in this section will survive the termination or completion of any engagement for a period of three years.
Privacy Policy
Your use of this Site and any engagement entered into through this Site is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using this Site you confirm that you have read and agree to our Privacy Policy.
Our Privacy Policy sets out how we collect, use, store, and protect any personal data you provide to us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Privacy Policy is available at https://jhdatascience.com/privacy-policy/.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitations of Liability
Jennifer Houle and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, or expenses including legal fees arising from your use of this Site or from the services provided under any engagement entered into through this Site.
In particular, and without limiting the above, we will not be liable for:
- Any decisions made by you or your business in reliance on work, analysis, models, or recommendations we have provided.
- Any loss of profit, loss of revenue, loss of data, or any indirect or consequential loss arising from the services provided.
- Any errors or omissions in deliverables that were not brought to our attention within a reasonable time of delivery.
Our total liability to you in connection with any engagement will not exceed the total fees paid by you under that engagement.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Jennifer Houle and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of Northern Ireland. Where any applicable legislation cannot be excluded or limited by contract, these Terms and Conditions will be read subject to those mandatory provisions, which will prevail in the event of any conflict.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law or to reflect changes to the way we operate our Site and deliver our services.
Where changes are made, we will notify you by email at least 14 days before the changes take effect. Continued use of our Site or entry into a new engagement after that date will constitute acceptance of the revised Terms and Conditions.
Changes to these Terms and Conditions will not affect any engagement already in progress at the time the changes take effect. The terms applicable to an ongoing engagement are those in force at the time the written quote was accepted and the deposit paid.
Contact Details
If you have any questions about these Terms and Conditions or any engagement entered into through this Site, please contact us at:
Jennifer Houle
Email: jen@jhdatascience.com
Correspondence Address:
Jennifer Houle / JH Data Science
Unit 168478, PO Box 7169, Poole, BH15 9EL, UK
You can also contact us through the feedback form available on our Site.
Version
Version: 1.0
Effective Date: 10 June, 2026